Delete your RUMI account

How to request deletion

• In Telegram — open @Rumivpn_bot, select “🛟 Support” and write “Delete account”. This is the fastest route because we can immediately see which account sent the request.
• By email — write to info@rumiserv.app with the subject “RUMI account deletion”, from the email address associated with your account.
• From your account — sign in to your account, open Support and create a request to delete your account.

How we verify ownership

• A request from the bot or account confirms ownership by itself: the message comes from your Telegram account or your signed-in session.
• Emails are accepted from the address associated with your account. If you write from another address, we will send a one-time code to your account email or bot and ask you to provide it.
• There is no other verification method. If you can no longer access either your Telegram account or email, we cannot verify ownership and will not delete the account, as someone else could otherwise delete your access. Contact us and we will review the situation, but we cannot promise an outcome in advance.
• We do not ask for your password; it is not needed for deletion.

What happens when an account is deleted

The operator carries out these steps manually, which is why the timeframes below apply:

• turns off automatic renewal and unlinks the saved payment method to prevent further charges;
• deletes your user from the access server: the key stops working on every device, and the list of connected devices and their identifiers is removed;
• deletes the service account record, including your Telegram ID, username, email address and saved password hash, if you set a password;
• deletes your support requests and correspondence;
• confirms completion through the same channel used for your request.

We do not hold and have never held bank card details. The payment service stores them and deletes them according to its own rules.

Internal balance and bonuses exist only within the account and cease to exist with it. If you want a refund for an unused paid period, apply before deletion. See the refund policy for the procedure.

What remains and why

• Payment information and receipts — five years. This is required by accounting and cash-register legislation. We cannot delete them on request.
• About the three-year period. The privacy policy states that account data is kept for three years after the agreement ends. This default period matches the general limitation period and applies when you do not request deletion. A deletion request ends that period: the account is deleted within 30 days and only information the operator must retain by law remains.
• Web server logs — 14 days; subscription delivery logs — seven days. These include IP address, device identifier and client application string. They are not deleted on individual request; entries are overwritten after the retention period.
• Network node connection logs. The routing software records time, destination address, port and account ID in the control panel. These logs are not currently cleared automatically: the operator deletes records manually, while a service program periodically reads and clears the file on the St Petersburg entry node. Deleting an account does not itself erase or anonymise these records: the identifier may still be linked to you through backups and other logs. Their contents are described in the privacy policy.
• Telegram bot logs. Operational records may include Telegram IDs and email addresses. These logs are not currently deleted automatically either.
• Database backups. Backups are created daily and the seven most recent are kept, approximately one week. They are stored on the primary server, backup nodes and the operator’s service Telegram channel. Data leaves daily backups as they are replaced, in approximately one week; archives in the service channel are not deleted automatically and are removed manually.
• Data held by the payment service is deleted according to that service’s rules and is outside our control.

Timeframes

• The service agreement sets a response period of 10 working days from receipt. We try to confirm deletion requests sooner, usually within three working days.
• We delete the account and associated data within 30 calendar days after ownership is confirmed. The steps themselves take a few minutes; the 30-day limit allows for leave or outages.
• Data leaves daily backups in approximately one week. Log retention periods are described above.
• We confirm completion through the same channel used for the request.

What to know before deletion

• Removing the app from your phone or deleting a profile inside it does not delete your account: the account and subscription remain on the server.
• If you only want to stop charges, you do not need to delete your account. Turn off automatic renewal or unlink the card in your account under Subscription.
• You do not need to cancel your subscription separately before deletion: we turn off automatic renewal as part of the process.
• Deletion is irreversible. Paid time, support history and settings cannot be restored; new access must be set up again.

Contacts

Developer

Сервис RUMI

App

RUMI VPN · com.rumivpn.app

Requests by email

info@rumiserv.app

Telegram

@Rumivpn_bot

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